Privacy Policy

Introduction

At ROI Media Partners ("RMP," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all visitors, users, and others who access our website at roimediapartners.com (the "Site") and our services. By using the Site or our services, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Submit a contact form or inquiry through our Site
• Request information about our services
• Engage with us through email or other communication channels
• Participate in surveys, events, or promotional activities

This information may include:

• Contact Information: Name, email address, phone number, company name, job title/role
• Communication Content: Messages, inquiries, feedback, and any other information you choose to provide
• Consent Records: Your agreement to be contacted and acceptance of our privacy practices

1.2 Information Automatically Collected

When you visit our Site, we may automatically collect certain technical information, including:

• Device and Browser Information: Device type, operating system, browser type and version, screen resolution
• Usage Data: Pages visited, time spent on pages, referring/exit pages, date and time of access
• IP Address: Your Internet Protocol (IP) address and general geographic location (country/region level only)
• User Agent: Technical information about your browser and device configuration

1.3 Cookies and Tracking Technologies

We use essential cookies and similar tracking technologies to operate our Site effectively. These technologies help us:

• Maintain security and prevent fraud
• Remember your preferences and settings
• Understand how visitors interact with our Site
• Improve Site performance and user experience

You can control cookies through your browser settings. Note that disabling certain cookies may affect Site functionality.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Service Delivery: To respond to your inquiries, provide requested information, and deliver our consulting and advisory services
• Communication: To send you service-related communications, updates, and responses to your requests
• Business Operations: To operate, maintain, and improve our Site and services
• Security: To protect against fraud, unauthorized access, and other security threats through rate limiting and spam detection
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests
• Business Analysis: To analyze trends, understand user needs, and improve our service offerings
• Marketing: To send you relevant information about our services, with your consent where required by law

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Site and delivering our services, including:

• Hosting and Infrastructure: Vercel (website hosting), Supabase (data storage)
• Email Services: For sending communications and notifications
• Analytics: To understand Site usage and improve user experience

These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect the confidentiality and security of your information.

3.2 Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, such as:

• Complying with subpoenas, court orders, or other legal obligations
• Protecting our rights, property, or safety, or that of our users or the public
• Detecting, preventing, or addressing fraud, security, or technical issues

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption: All data transmitted to and from our Site is encrypted using TLS/SSL protocols
• Access Controls: Strict authentication and authorization controls limit access to personal information
• Data Encryption at Rest: Personal information is encrypted when stored in our databases
• Security Headers: HTTPS, HSTS (HTTP Strict Transport Security), and Content Security Policy (CSP)
• Rate Limiting: Protection against brute force attacks and automated abuse
• Regular Security Audits: Ongoing monitoring and vulnerability assessments
• Row Level Security (RLS): Database-level access controls to protect stored data

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain and improve our security practices.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices include:

• Contact Inquiries: Retained for up to 3 years to maintain business relationship records and respond to follow-up questions
• Service Records: Maintained for the duration of our business relationship and up to 7 years thereafter for legal and accounting purposes
• Marketing Communications: Maintained until you unsubscribe or request deletion
• Legal Obligations: Some information may be retained longer when required by applicable law or to resolve disputes

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention and deletion policies.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws, including GDPR (European Economic Area) and CCPA (California).

6.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Receive your data in a structured, machine-readable format
• Restriction: Request that we limit how we use your information
• Object: Object to our processing of your information for certain purposes

6.2 GDPR Rights (EEA Residents)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to withdraw consent at any time
• The right to lodge a complaint with your local supervisory authority
• The right to object to processing based on legitimate interests

Legal Basis for Processing: We process your personal information based on:

• Consent: When you provide explicit consent (e.g., contact form submission)
• Contract: To perform services you have requested
• Legitimate Interests: For business operations, security, and service improvement, balanced against your rights
• Legal Obligations: To comply with applicable laws and regulations

6.3 CCPA Rights (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information. If this changes, you will have the right to opt out
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

6.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request to protect your privacy and security.

7. International Data Transfers

ROI Media Partners is based in the United States. If you access our Site or use our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

By using our Site or services, you consent to the transfer of your information to the United States. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws, including the use of Standard Contractual Clauses where appropriate.

8. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by ROI Media Partners. This Privacy Policy does not apply to these external sites.

We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. When you leave our Site, we recommend reading the privacy policy of every website you visit.

9. Children's Privacy

Our Site and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are under 18, please do not submit any personal information through our Site.

If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us immediately at privacy@roimediapartners.com.

10. Do Not Track Signals

Some web browsers incorporate a "Do Not Track" (DNT) or similar feature that signals to websites that a user does not want to have their online activity tracked. Because there is not yet a common understanding of how to interpret DNT signals, our Site does not currently respond to DNT signals. We will continue to monitor developments in DNT technology and reassess our position as the technology matures.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the updated policy on this page
• Notify you of material changes via email (if we have your email address) or through a prominent notice on our Site

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Site after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry as promptly as possible, typically within 5-7 business days. For privacy rights requests, we will respond within the timeframes required by applicable law.